This policy explains the circumstances under which customers may cancel their Commuteco shuttle service and receive a refund. It forms part of our Terms of Service.
1.Cancellation before the ride
Customers may cancel their booking or pass at least 48 hours before their first ride under that booking or pass is scheduled to start. Where a cancellation is made within this window, the amount paid may be eligible for a refund, subject to the applicable cancellation terms communicated at the time of booking.
2.Service not available
If, due to any circumstances, Commuteco is unable to provide the shuttle service for the particular route, area, or scheduled ride for which the customer has made a payment, the customer will be eligible for a refund of the amount paid for the affected service.
3.Refund processing
Approved refunds will be processed to the original payment method used by the customer, wherever possible. Refunds will be processed within 3–5 business days from the date the refund is approved. The time taken for the amount to reflect in the customer's bank account or payment account may vary depending on the payment gateway, bank, card issuer, or other payment service provider.
4.Non-refundable circumstances
Once the 48-hour cancellation window has passed, or once the first ride under a booking or pass has started, cancellations or requests for refunds due to the customer's failure to use the service may not be eligible for a refund, unless otherwise determined by Commuteco.
5.How to request a refund
- For cancellation or refund requests, contact our WhatsApp Support at +91 93420 44268 or email hello@commuteco.in.
- Customers may be required to provide their booking details and other relevant information to process the cancellation or refund request.
- All refund requests will be reviewed based on the circumstances and the applicable terms of the booking.
6.Changes to this policy
Commuteco reserves the right to modify this Refund & Cancellation Policy from time to time. Any changes will be published on this page and reflected in the “Effective” date above.
7.Contact
See our Contact page for all support channels.
